The key to understanding why customers invest in your services is to stop talking at them. Instead, listen to what they’re saying....
Entries Tagged Onsite Septic Inspection
Editorial
Scope of Services: Businesses Promote Professionalism & Client Clarification
Question: Why do I need a scope of services document?Answer: Over the years I have come in contact with a number of...
Online Exclusives
Rules and Regs: Video Series Educates Delaware Homeowners
A series of three videos is helping to educate homeowners about the importance of properly maintaining their septic systems. The Divisions of...
Online Exclusives
Rules and Regs: 21 States Fight Pollution Limits
Pollution limits set by the U.S. EPA to help clean up the Chesapeake Bay are being fought by 21 states that fear...
Online Exclusives
Troubleshooting: Tank Startup After Construction
I read a blog recently from a wastewater treatment plant operator that suggested homeowners do not need to worry about using household...
Online Exclusives
How Do You Handle Onsite System Floods?
I recently received photos from a homeowner in Boulder County, Colo., showing the effects of a series of catastrophic flash floods that...
Online Exclusives
Rules and Regs: Illinois Sets Surface Discharge Permit Requirements
As of Feb. 10, new or replacement surface discharge septic systems in Illinois need a general permit from the U.S. Environmental Protection...
Online Exclusives
Rules and Regs: Delaware Creates New Septic System Inspector Licenses
After five years of work, the Delaware Groundwater Discharges Section of the Department of Natural Resources has updated its septic regulations. The...
Blogs
Regular Septic Tank Pumping Puts Money in Your Pocket
Here we go again. A group is yet again attempting to kill legislation in Florida that would improve septic systems and promote...
Blogs
Toddler rescue update: We’re going to sue!
The response from family members after a baby fell into an unsecured septic tank last weekend in Arizona was inevitable: They’re going...
Online Exclusives
Pumper Rewind: Sticking to ‘Hall’s Way’
We celebrate the continued dedication and hard work of septic service contractors by revisiting companies profiled 10 years ago in Pumper magazine....
Online Exclusives
How To Take Your Septic Business From Mediocre to Marvelous
Excellent service is the key to operating any type of business. It’s especially important in the septic industry as you’re dealing firsthand...
Online Exclusives
Septic System Education Grows Business
Two decades ago when I was new to the septic pumping business, I knew I wanted to grow the company. I just...
Blogs
Local governments pay toward septic system upgrades
Seeing a story about local governments helping pay for private septic system upgrades is getting to be a weekly occurrence for me....














