I received a call from a customer in panic mode. They just had their pump replaced and it wasn’t working — even with the brand-new pump, they were still backing up. The plumber swore up one side and down the other that he replaced the pump with the exact same pump so “it should work.”
I did what I always do: called the county and asked for a copy of the information pertaining to the onsite system, and made sure they included the inspection report. While waiting for the county documents, I received from the customer the exact make and model
