“Ellen, call me. My team wants to know why we are changing everything. Why we are moving to a new pricing plan. Why we are implementing a new way to pay. Why we are keeping score. I am afraid of an all-out rebellion. Help!“I called him back. (Let’s call him Ken.) After he took a few breaths, I asked him, “Why are you doing all this?”“Because I have had it! We are barely profitable. I am tired of the work-today, bill-tomorrow, get-paid-whenever business cycle. I’m embarrassed by how I am currently paying people, which is all over the place, based on how desperate
