Before locating and troubleshooting begins, there are some actions a service provider should take when arriving at a site. Have all of the equipment and tools ready and on hand that are necessary to inspect and troubleshoot the system. Look at the whole system from an inspector’s standpoint to identify all sources of potential problems. Identify all deficiencies during the visit, not just one item.Clearly communicate with the customer from the start, and make them aware of what you are going to do, the process to be followed and potential solutions. Present a proposed plan of action to the customer
