Troubleshooting: Follow the Evidence to a Solution

This is the first in a series of articles on something every service provider in the industry does whether they realize it or not – troubleshoot a system to determine the source of a problem and then establish a solution.I will provide insight about various problems encountered and the causes and solutions I have learned over the years. These ideas are based on sites and issues I have seen but also on discussions I have had with numerous service providers. For each situation I will look at the variables from the easiest to identify and fix to the more complex.The