Editorial Articles

Michigan’s Raymond Daniels is dedicated to helping his customers, improving his industry and becoming an effective citizen legislator.

Tactical use of online reviews, reputation-building techniques and automation of systems will bring customers to your door faster.

Florida’s governor, Legislature push for onsite system oversight, periodic inspections.

Working with competitors, focusing on service and training, helped American On-Site Services build a healthy restroom inventory.

It seems like Mother Nature lives to mess with your pumping business this time of year. Here’s a greatest hits list of April challenges and suggestions to overcome them.

Service Group of Louisiana helps Gulf Coast customers with party planning, disaster recovery and cleaning up any mess.

As younger workers dominate the ranks of your small business, you may have to modernize the way you give feedback and offer pay raises.

Even if you’re years away from hanging up the vacuum hose for good, financial experts say pumpers should frequently check on the status of their government retirement benefit and adjust plans accordingly.

Outreach at a statewide outdoors and environmental event informs homeowners about the ‘flushable’ wipes issue, promotes routine septic system maintenance.

Follow the ethical business path as you serve your customers. To do otherwise is to hurt our wastewater industry.

‘Implementing an apprenticeship-based system that incorporates hours worked and schooling would be beneficial to the industry’s reputation.’