Portable restroom and roll-off business adapts to new software

Problem: When Containers Inc. in Pensacola, Florida, was acquired through a merger, they inherited web-based software from a sister company for managing the portable restroom and rolloff businesses.

Solution: After a year of struggles, according to Cheryl Robins, office manager, “We had enough and reached out to Ritam Technologies for their Summit Rental System. We had successfully used it in the pre-merger company and very much wanted to return to the stability of a program that simply works and doesn’t cause headaches.” Robins opted to start the Summit software data entry from scratch. This provided accuracy and quickly familiarized staff with the new Summit version. Containers Inc. now has scheduling, single-click route optimizing and multiroute map views, billing, auto emailing of invoices, auto credit card processing, customer accounting, reporting, and a mobile app for technicians to take their routes with them, including email and text notifications to customers.

Result: A year after the switch, Robins is very pleased with the results and support from Ritam. 800-662-8471; www.ritam.com

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Using QR codes for dumpster pickup and swap services

Problem: Bindrop Waste Services serves the roll-off trash container needs for commercial and residential customers in the New Jersey area. The company uses online shopping cart software for new container rentals. When the containers are onsite, standard pickup or swap requests are made over the phone or by email. The support team often has to follow up with the customer to confirm details, such as location or consent to charge on the account. This takes time and occupies phone lines from taking new orders.

Solution: The company used QR code technology from AirVote to optimize the process of sending standard service requests from container locations. Each unit has two associated QR codes displayed on a large decal placed on the container: one for pickups and the other for swaps. When onsite customers scan the QR code, the system pre-fills the request with the available information from the customer’s device, such as the name, phone number, and GPS location. The customer fills in the required information and can send additional notes and pictures. The completed request is sent to the company along with the associated unit ID.

Result: The support team gets needed information to service the customer. It saves time and keeps the lines open for sales. Additionally, QR codes displayed on site are a visual reminder for customers to request swap/pickup service. It reduces the number of last-minute urgent requests. 425-314-3334; www.air-vote.com