Most of us like to be thanked, especially when the sentiment is sincere. For that reason, “thank you” is one of the most powerful phrases in the English language.
In addition to using it to recognize past acts, you can also say thank you to influence people and steer them toward a desired behavior.
A gate agent: “I want to thank everyone in the waiting area for being great travelers tonight and for your patience. Your fabulous attitudes make my job easier when we’re experiencing flight delays. Let me know if there is anything I can do to make the wait
