Military generals aren’t the only ones who don’t like to think about collateral damage. Everyone wants to believe they and their field technicians are as careful as possible, but let’s face it; in a service business, there are simply times when you can’t avoid incidental property damage, even if it’s not your fault. The fact is, if you’re dealing with other people’s things — even if those things are tank lids and fences and landscaping around your digging spot — there will be unintentional damage from time to time. And your customers are going to call you on it.So how
