Customer education begins in the homeowners’ back yard, asserts Jay Stone of Stone Excavating in Plymouth, Ind. And that special concern for keeping customers in-the-know about how their onsite systems work builds a reputation of integrity for this small, family-owned company.In 2006, a desire to install onsite systems that lasted the lifetime of the components motivated Stone, 58, to learn about advanced treatment technologies. He became a pacesetter in Marshall County at a time when pump and haul and using less water were the only solutions to system failures.In response to customers requesting pump-outs and system maintenance, son James, 31,
