Question:We’ve owned our own business for 15 years. Recently, we have had a rash of customers wanting us to replace parts or repair damage that was caused during the course of performing our service. Example: While removing a 6-inch cleanout cap that was glued on for years in order to access the tank, the cap broke. The customer wanted a new cap. Is it our responsibility to buy it?Another example: We were probing for the septic tank lid, and in the process, we break a sprinkler pipe. Is that our responsibility to repair? And another example: We removed rusty screws
