Everyone’s had the experience: You’re performing a routine pumping operation, when you discover a problem. Maybe a septic tank baffle has collapsed, or there’s a crack in the tank. Right now, no big deal, but you foresee big trouble in the near future. So you tell your customer, and suggest the necessary repairs. The customer requests a quote, and when you render the estimate, he or she backpedals so fast you can feel the breeze.What do you do in this potentially disastrous scenario? You sympathize with a customer facing a surprise repair bill, and some of them really aren’t prepared
