Tim Mylin and his sons Matt and Ethan Mylin — who together own Snyder & Mylin Septic Service and several other companies...
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Customers Stick With Pumpers Who Have Deep Local Roots
A septic services company with longevity and local history says a lot to a potential customer, according to Misty Price, co-owner of Price’s...
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Portable Vacuum Units Can Help You Reach Challenging Indoor Grease Traps
When indoor grease traps aren’t readily accessible for pumping with a large vacuum truck, technicians at Greenway Waste Solutions in Charlotte, North...
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How a Texas Restroom Operator Turned Tragedy Into Triumph
Nancy Widner is a prime example of someone who has achieved great success in the face of adversity. She inherited A-1 Smith’s...
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Options for Checking Septic Tank Watertightness
There are many reasons to ensure that all septic tanks are watertight. Leakage from the tank releases minimally treated sewage into subsurface...
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How to Create a Culture of Accountability for Your Pumping Crew
Entry 288015When you hire new team members, you have a certain set of expectations for them. Ultimately, you want them to be...
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This Canadian Pumper Is a Man of Many Talents
David Thomson Jr. recalls first picking up a fiddle when he was 10 years old. Thomson, the 77-year-old owner of Thomson’s Septic...
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How to Manage Your Septic Customers During Busy Times
There are many hurdles that the owner of a septic services company faces. From fine-tuning marketing strategies to contacting customers to closing...
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Opportunity Knocks as More Customers Seek Detailed Septic Inspections
Septic system inspections don’t contribute much to the annual revenue at Ken Allen’s Septic in Presque Isle, Maine. But owner Caston Lovely...
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Angry, Irrational, and Empowered: Navigating Customer Service in the Internet Age
Entry 288145My strangest customer service story didn’t involve a customer at all. It was a customer’s neighbor. We’ll call him Mr. Neighbor.
Our...
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Pumpers Offer 3 Tips for Building Better Professional Relationships
It’s difficult to overstate the importance of networking in the business world, and that logic certainly carries over into the onsite septic...
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Maine Excavator Dives Headlong Into Septic Services Business
When Jason Turcotte gets an idea, he goes all in. In 2006, he and his uncle, Bob Tupper (now retired), started a...
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Small and Light Excavators Perfect for Delicate Spaces
Any septic system repair or install job that requires traditional excavation in a customer's yard brings up concerns about potential damage to exterior...
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Rainwater Collection Is a Great Complement to an Onsite Business
In a historically dry area like Texas — known to have lengthy droughts — capturing and using rainwater just makes sense. That’s...



















