Editorial An Aging Workforce Remains Our Biggest Challenge A Wisconsin wastewater pro echoes a common industry theme: We need enthusiastic young people entering the field. July 06, 2021
Editorial Pumping Should Be Required for Thorough System Inspections When a local municipality moves to eliminate mandatory pumpouts for lake home onsite inspections, the Answer Man steps in with solid advice. July 06, 2021
Editorial Landscaping Tips for Over and Around the Septic System Your customers may not want to plant plain and simple grass over the drainfield. Be ready to offer interesting, safe alternatives for groundcover to help protect their systems. July 06, 2021
Editorial Counteracting the Fake News of Septic System Maintenance A YouTuber’s ignorant rant could provide a devastating setback to the wastewater industry and people who rely on septic systems. July 06, 2021
Online Exclusives 3 Questions to Ask When an Employee Makes a Mistake Try to avoid that initial reaction of frustration and think about what you should be doing on your end to set up employees for success May 10, 2021
Editorial Common Sense Is a Rare and Valuable Commodity in Wastewater Regulations British Columbia onsite rules should consider unique site conditions to come up with practical and sometimes lower-cost treatment solutions, says Joe Karthein. May 03, 2021
Online Exclusives Managing Your Employees’ Licensing and Credentials Incorporate these practices into your business to help make sure employees stay on top of all licensure and continuing education requirements April 22, 2021
Online Exclusives Business Coaching Can Be the Extra Push Your Company Needs The skills you need to be effective out in the field are oftentimes separate from what it takes to run a successful business. That’s where a little outside coaching can help. April 19, 2021
Editorial Selling Service, Not Price Will Keep Your Company in the Black Mississippi’s Chris Hodge cautions pumpers and installers to value their time and hard work when confronted with a bargain-happy customer. April 06, 2021
Editorial You Open the Tank and There’s No Sludge or Scum. What’s Next? With no settling or floating solids present, it’s time to put on your detective hat, evaluate the reasons and take action. April 06, 2021
Editorial 4 Tricks to Make Customer Service Magic Happen Train your crews to think like a magician and amaze and satisfy your septic service customers every time. April 06, 2021
Online Exclusives Are You an Expert or Jack of All Trades? Becoming highly skilled at a specialty niche or dabbling in a variety of skills are both valid career paths. You just have to find what best suits you. March 30, 2021
Editorial 8 Ways to Secure Top Talent Without Offering More Salary Cash is king. But there are more ways to sweeten the pot to land your next star technician or driver. March 04, 2021