2B Environmental delivers septic tank pumping and other services across the entire 4,000 square miles of Hawaii’s Big Island.
Based in Waimea, the company often faces long travel times to the disposal site and extended round trips to serve customers in the island’s more remote communities. That makes effective routing and scheduling critical.
Paul Balberde, who owns the business with his brother Garrett, credits Housecall Pro software for helping vacuum truck drivers minimize wasted time and deliver prompt, high-quality service to customers.
His daughter and office manager Annie Padilla introduced the software to the owners and instructed them in its use. “Garrett and I are not too tech savvy,” Paul admits. “Annie took the ball and ran with it.
“Housecall Pro does the scheduling and dispatching. We can communicate with customers and let them know we are on the way. It can send a text message with a picture of the driver. It interfaces with our QuickBooks accounting software, which makes it easy for Annie to do the invoicing and keep the financials straight.”
Housecall Pro is designed with customized solutions for more than 50 contracting trades. It can help business owners win more jobs with automated marketing and communications; price services appropriately and schedule efficiently; take any form of payment anywhere and control cash flow; and stay on top of daily administration, accounting and performance.
An account setup function makes it easy to tailor the application to fit individual business needs. Users can easily set up business hours so that customers know when help is available. A dedicated SMS number helps businesses send messages directly and enhance customer engagement.
The system can be customized to include team members and manage their levels of permissions, enabling smooth operations and clear communication. Training and mobile app walkthroughs help team members get quickly up to speed with the software features.
Existing customer data can be easily transferred into Housecall Pro, saving time and making sure that client relationships are not lost in transition. A price book can also be easily imported, including past invoices. Tax rates can be configured to ensure that invoices are always accurate and compliant with tax regulations.
Team members can use checklists on jobs and estimates to be certain that all tasks and requirements are completed and charged for appropriately. Online booking makes it easy for customers to schedule services.
Users can also access a reviews app to collect and manage reviews and build and maintain a positive reputation. A marketing center helps in creating and executing email and SMS campaigns to engage with customers and promote business services.
Read more about 2B Environmental in the January 2026 issue of Pumper.
