When pointing out a mistake made on the job, has an employee ever thrown it back in your face saying he or she didn’t know how you wanted the task done? Did the defensive employee claim they couldn’t be held responsible for something they were never told? If you had step-by-step procedures written down and could prove the employee had read them, the argument would stop right there. But without clear documentation, this is a situation you could find yourself in again and again.
Having written policies and procedures is important, especially if a company is growing and adding staff. Maybe
