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After your truck, the telephone is probably your most valuable business tool. It connects you to customers and employees, but it can...

If one of the following scenarios describes something that has gone on with your business in the past year, you need to...

SSPMA elects officers, directorsThe Sump and Sewage Pump Manufacturers Association (SSPMA) elected Mark Huntebrinker (Zoeller Co.) president, Jeff Hawks (Champion Pump) vice...

This feature in Pumper reports noteworthy conversations that take place at the Pumper Discussion Forum, an online forum for industry professionals found...

Readers tell me they read Pumper cover-to-cover and the pages get dog-eared from all their employees taking turns paging through the magazine....

One attention-grabbing portable sanitation product that debuted at the 2013 Pumper & Cleaner Environmental Expo may have seemed out-of-place. But while the...

The 43 employees at Legacy Sanitation aren’t all related – it just seems that way. “Everyone here is a family member, a...

Most business professionals know that follow-up is important, but few are masters of it. Sure, they may leave one or two voicemails...

After the aging tank on his 1989 Peterbilt 379 collapsed, owner Steve Green refurbished the rig with a 3,600-gallon steel tank from...

Staying on top of customer needs is one of the skills Jay and Anita Brendel have used to maintain the successful business...

WISCONSINGlass cullet approved for onsite applications The Wisconsin Department of Natural Resources recently approved glass cullet generated from recycling for use as onsite...

Here at Pumper we pride ourselves on sharing valuable business advice we hear from septic service pros, small business experts and industry...

Excellent service is the key to operating any type of business. It’s especially important in the septic industry as you’re dealing firsthand...

The phrase “pain at the pump” has become almost a mantra for everyone in the 21st century, with gasoline and diesel prices...

A Florida vacuum truck driver was uninjured when his service rig overturned along Interstate 75 in Land O’ Lakes, Fla., on Monday,...

For the past few months we have gone through a series of troubleshooting issues from the service provider’s perspective. A question I...

The Fourth of July weekend is often the first really busy weekend in the portable sanitation business calendar. Fireworks shows, parades and...

I’ve had a tremendous response to my June editor’s column about so-called “flushable’’ wipes. There have been several comments on Facebook, a...