Inside the August 2019 Issue of Pumper
![The Secret to Maintaining a Growth Trajectory: Offer More to Your Customers](https://cole-pumper.imgix.net/https%3A%2F%2Fwww.pumper.com%2Fuploads%2Fimages%2Fkoberlein_es_pa__-66.jpg?crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=75&ixlib=php-1.1.0&q=75&w=75&s=490af9cb352f8007074a65d78a9ad4f1)
Pennsylvania’s Koberlein Environmental Services adds services, acquires other companies to accelerate growth through its expanding territory.
![Tyson Koehn Knows Word-of-Mouth Advertising Is a Pumper’s Friend](https://cole-pumper.imgix.net/https%3A%2F%2Fwww.pumper.com%2Fuploads%2Fimages%2Fpalousevalleyseptic_03.jpg?crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=75&ixlib=php-1.1.0&q=75&w=75&s=80347433b9006c97c735f99ecd0b02dc)
Customer loyalty plays big in Idaho’s logging and farm country. Palouse Valley Septic Service locks it in with high-quality service delivered with integrity.
![You’re Not Talking to a Brick Wall After All](https://cole-pumper.imgix.net/https%3A%2F%2Fwww.pumper.com%2Fuploads%2Fimages%2FJim-Kneiszel-2009_190731_123812.jpg?crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=75&ixlib=php-1.1.0&q=75&w=75&s=40e38bf9301f6d3ee400201826e1c34b)
Sometimes it seems like our industry message about proper septic maintenance isn’t being heard. But keep shouting because it is paying off.
![‘You’re Only as Good as Your Worst Guy or Gal’](https://cole-pumper.imgix.net/https%3A%2F%2Fwww.pumper.com%2Fuploads%2Fimages%2Fpum-08-19_snapshot_-_arkansas_justin_haynes.jpg?crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=75&ixlib=php-1.1.0&q=75&w=75&s=7401396897c0bc9b36ec2add23414123)
Arkansas pumper and installer Justin Haynes shares small-business words of wisdom, the toughest work site he’s faced and his wish for young professionals to populate the wastewater industry.
![The Debate Continues Over Trench Separation Distances](https://cole-pumper.imgix.net/https%3A%2F%2Fwww.pumper.com%2Fuploads%2Fimages%2FAnswer-Man-Jim-Anderson_190731_112930.jpg?crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=75&ixlib=php-1.1.0&q=75&w=75&s=928967cefe035bc1623aa427a3945113)
Our basic knowledge of soil sizing factors goes back 50 years to Wisconsin research, but those numbers are tested often in different regions
![How Do You Convert 88,000 Cesspools to Modern Onsite Systems?](https://cole-pumper.imgix.net/https%3A%2F%2Fwww.pumper.com%2Fuploads%2Fimages%2Flowen_nicole_e.jpg?crop=focalpoint&fit=crop&fp-x=0.485&fp-y=0.28&h=75&ixlib=php-1.1.0&q=75&w=75&s=caa893f61bf4bf5665c8560461643451)
A massive wastewater upgrade plan in Hawaii requires new technology and a long time-horizon for cash-strapped homeowners.
![Pumpers Share Their Supplier Strategies](https://cole-pumper.imgix.net/https%3A%2F%2Fwww.pumper.com%2Fuploads%2Fimages%2Fjoan_koehne_2017.jpg?crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=75&ixlib=php-1.1.0&q=75&w=75&s=cbfe1bc64e666941e36b32974e118fe7)
With strong vendor relationships, you’ll have someone in your corner when the chips are down and you need equipment or services fast.
Florida wastewater professionals remain optimistic about potential water-quality laws.
![Providing Efficient Health Insurance Options Is Not an Impossible Dream](https://cole-pumper.imgix.net/https%3A%2F%2Fwww.pumper.com%2Fuploads%2Fimages%2Fpum-08-19_dr._josh_luke.jpg?crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=75&ixlib=php-1.1.0&q=75&w=75&s=e438fefd9320c74138c32f338082e2ea)
Follow these five tactics to reduce medical costs and improve health care service for your pumping team.