Inside the March 2012 Issue of Pumper
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Keep 'Em Happy
Cover Story
Whether it’s remediation over replacement, carefree maintenance contracts or one-stop shopping, Charlton Septic Service zeroes in on customer satisfaction solutions
Siren Song
After Hours
North Carolina pumper Joshua Branscome helps save lives in his spare time … as a full-time paramedic
Media Filter Failure
Septic System Answer Man
A comprehensive system evaluation is sometimes required to get to the bottom of a poorly performing sand filter
March Association News
Association News
Association News; Calendar; Training & Education
Going Beyond the Pump-out
Reading Between the Lines
The Data Dilemma
Building the Business
Whether it’s carrying a portable hard drive from the shop to your house or jumping on the ‘cloud,’ every small business needs to find a practical way to save vital financial and other business information
Up To the Challenge
Case Study
Advanced onsite industry products restore systems, protect the environment
Classy Truck of March
Classy Trucks
H & R Complete Inc.
March Industry News
Industry News
Manitou Forklifts, Americas join forces; SJE-Rhombus names Thomas president; Werts Welding opens Montana branch; D & W Diesel opens New Jersey facility; PolyJohn manager named to music hall of fame; NEFCO names VP of engineering, business development; Fruitland’s Peter Cioruch passes away
Is Your Dress Code Legal?
Legal Advisor
Follow these tips to craft rules about employee appearance that stand up to scrutiny
Tax Time Tips
Money Manager
Follow a financial roadmap for navigating the ever-growing list of IRS rules to avoid a dreaded audit and preserve the most income
Excellence in Service Award Winner Named
NAWT
It’s All About Water
Special Feature
The 2012 NOWRA Conference focuses on nontraditional water and wastewater management and New England onsite issues
NSF Establishes Task Group to Address Filter Concerns
Special Feature
The Working End of the Hose
Overheard Online
Do you simply drop the hose into a tank or use a special fitting to keep your suction system clean and working efficiently?
March Product News
Product News
Featured new products.
Super Products Durasucker Vacuum Truck
Product Spotlight
Problem Solvers
Special Feature
When the job calls for tank replacement, drainfield restoration or system maintenance it’s time to bring in the problem solvers
A Sunny Outlook
Profile
Brightly colored branding efforts and an emphasis on customer education help Indiana’s Sunset Septic build a big fan base
Successfully Mandating Inspections
Interview
To improve Lake Huron water quality, residents of a Canadian town accept a new tax and cooperate fully with required septic system checks and maintenance
Florida Legislators Propose Local County Control of Mandatory Septic System Inspections
Rules and Regs