Entry 286326Many companies invest heavily to improve the customer experience but sideline employees who are responsible for delivering that experience. What some...
Online Exclusives
Tips for Keeping Employees Happy
Education/Training
Displaying results 154-170 of 740
Editorial
How Installers Can Attack the Growing Problem of Algal Blooms
Over the past year, I have had a couple of readers/homeowners in lakeshore areas ask why septic system setbacks and requirements are...
Online Exclusives
Contractors Convene at Service World Expo to Network and Learn
Service World Expo, the largest home services contracting expo, drew nearly 1,400 attendees to Louisville, Kentucky, last month for four days of...
Online Exclusives
Massachusetts Test Center Looks for Practical Wastewater Reuse Solutions
In the summer of 2019, the Massachusetts Alternative Septic System Test Center on Cape Cod started a campaign called Waste No Water....
Editorial
Pay Attention to These Drop Box Details
Following a column about sequential distribution a few months ago, I have received some comments and questions about installation and operation of...
Online Exclusives
Save the Date for Precast Days at Wieser Concrete
Wieser Concrete is hosting Precast Days, presented by the National Precast Concrete Association, to provide a unique educational opportunity to local students,...
Online Exclusives
How to Improve Your Team’s Listening Skills
Listening is a crucial skill for anyone who works in a customer-facing position, whether they’re receptionists, sales reps, field technicians or managers....
Editorial
Tips to Using Constructed Wetlands in a Northern Climate
In the past few months, I have had a couple questions about the viability of constructed wetlands to treat septic tank effluent...
Online Exclusives
Tips for Training Non-English Speaking Employees
Right now, we’re in the middle of a labor shortage. With more jobs than workers, companies are increasingly willing to hire anyone...
Editorial
An Aging Workforce Remains Our Biggest Challenge
Name and title or job description: Todd Stair, vice president. I wear all hats — master plumber restricted, soil tester, septage operator, customer...
Editorial
Pumping Should Be Required for Thorough System Inspections
About a year ago I wrote about troubleshooting some problems with system backups and mentioned it was important to periodically inspect and...
Editorial
Landscaping Tips for Over and Around the Septic System
When Scott Chase was approached by a master gardeners group to present a program on landscaping over septic system drainfields, his first...
Editorial
Texas Wastewater Pros Seek Effective Balance of Industry Regulations
Name and title or job description: Vonda (Sissy) Bob, chief financial officer and office administrator
Business name and location: South Texas Aerobics, Caldwell, Texas
Services we offer: Pumping,...
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Pumping Lessons Help Customers Understand the Need for Maintenance
The importance of educating customers about the need for regular maintenance and pumping of their septic systems can’t be overstated, according to...
Editorial
Common Sense Is a Rare and Valuable Commodity in Wastewater Regulations
Name and title or job description: Joe Karthein, owner
Business name and location: Sentinel Excavating, Balfour, British Columbia.
Services we offer: We are primarily focused on installation...
Editorial
You Open the Tank and There’s No Sludge or Scum. What’s Next?
Recently a reader commented he was seeing numerous septic tanks lacking distinct layers of sludge and floating scum. The time frame coincided...
Editorial
O&M Is Critical With Pressure Distribution Systems
Recent questions about pressure distribution systems include: What are some of the operation and maintenance issues? And, what should we look for...