Say two of your septic technicians are constantly arguing when out on a job, or the office receptionist never seems to be at her desk when the phone rings. Whatever the situation, whether team members are quarreling or one person’s behavior is impacting the entire work culture, a manager must be able to step in, take charge and do so in a way that does not contribute to the drama.To successfully navigate workplace conflict, managers must be able to confront team members in a positive, productive manner. How do you constructively confront them? How do you get your point across
