Two guys are hiking in the Alaskan wilderness when they realize they’re being stalked by a hungry grizzly bear. One of them bends down to tighten his shoelaces, stretches and discards his backpack. His partner asks him if he seriously thinks he can outrun a bear. “No,” he replies, “but all I have to do is outrun you.”We’ve all heard a version of this old joke. Still, there is a bit of truth to it, especially for service businesses. Can your crew outrun and out perform the competition? Is your company efficient, lean, responsive and well managed? By regularly monitoring
