A boss sits down for a meeting with employees. The workers have fallen short of a goal, and so the boss asks: “What happened? What approach did you use? How did you attempt to meet your goal?” One by one, the workers give him a litany of reasons, all of them centered on situations, experiences and the steps they took in attempting to reach the goal. They missed the mark, no doubt, but even after this exchange, the reason for their failure is unclear. That’s because despite all the questioning, the boss hasn’t gotten to the real issue. He’s failed
