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You may already be diligently monitoring online reviews customers write about your company, but have you ever thought about doing the same for your competitors? There could be something there to learn as well.

From roots to distribution boxes to dropboxes, here's what you need to know about diagnosing drainfield problems

In this month’s regulations update, a Connecticut town wants to regulate Airbnb’s impact on local septic systems, and a septic system replacement program helps improve an algae problem

It's not easy, but educating your customers about how their septic systems function is a critical part of your job

Also in this week's septic-related news, a Florida man is arrested for his role in the largest illegal dumping case in Polk County history; and a couple is rescued after falling into a large sewage tank in Idaho

We get behind the wheel of a Classy Truck from Pumper magazine by having a classy conversation with Wayne Borsuk of John Holm & Son

Entry 288711Trust is an invaluable commodity for any business owner. Simply put, you won’t have any customers if people don’t trust you to follow…

If you want happy and productive workers, avoid these trite, dismissive phrases and take a more direct approach to communication

You want to retain good employees, not see them leave. But if it does happen to you, here’s some advice on how to best respond.

These five strategies can help you earn more work — even if your estimate is not the lowest one a potential customer has received

The legalization of cannabis in some states has muddied the waters when it comes to employee drug testing

Neal Bennett is a pretty resourceful businessman, as reflected in his ability to build out his own vacuum trucks and successfully diversify his…

Also in this week's septic-related news, a septic truck rollover in North Carolina requires firefighters to use extrication equipment to rescue the driver

Satellite Industries and PolyPortables, a division of Satellite, is announcing a new conference for members of the portable sanitation industry. The…

We get behind the wheel of a Classy Truck from Pumper magazine and have a classy conversation with Bill Gilpin Jr. of Sagamore Beach, Massachusetts

You want to answer all of their questions about portable sanitation, but you want to dispense the information and get on with the day

A 12-year-old girl recently used CPR to revive her 2-year-old brother after he was discovered unresponsive in a septic tank in Edgewood,…

Catch up on the latest acquisitions, promotions and company milestones

If your customers are frequently indulging in the use of bath bombs, it could mean bad news for their onsite systems

The owners of New Hampshire’s JCL Septic Service say owning excavation equipment is better than renting