Tennessee pumper Ernie Anderson says good communication with customers is a key to building a successful septic business of any size.

Massachusetts pumper Jeff Wall used thorough tank-cleaning practices and recovered a couple’s prized engagement ring.

It’s probably long past the time to review your online presence and see how you stack up against the competition.

One day wastewater will be treated at home and blended with well water to create a sustainable household supply of a limited resource.

I have to qualify my earlier advice about septic system inspections; a pumpout is necessary, but should be the last item on your to-do list.

Hiring and training good workers, finding suitable disposal options will continue to dog pumpers and installers into the future.