October 2012 Issue of Pumper

Michigan’s Duane Shelar says even old-school pumpers need to keep pace with hauling trends and the latest gadgets to keep a business humming along.

When called on to diagnose a septic system problem during a pump-out, a strong knowledge of soil structure will make you a better drainfield detective.

The operators of Oceanside Septic Services trade on family tradition, people skills and the right equipment to serve the residents of a hot Massachusetts tourist destination.

Computer software streamlines customer billing and service tracking while equipment financing and customized insurance can protect your assets.

Posters talk about whether or not it’s wise to get involved with bidding on jobs when that’s how the customer hires contractors.

Do your estate planning now, and ease a burdensome task for your heirs.

Value producing opportunities will help you build lasting relationships with the customers that mean the most to your business.

Public education about the benefits of septic system maintenance is sorely needed in Florida.

Pumper invites your state association to post notices and news items in this column.

Vermont pumper Jeff Ruggiero is named Person of the Year for volunteer emergency response, community dedication in his hometown.