For most of us, summer is our busiest time of the year. The days are filled with order taking, customer complaints, driver issues and paperwork. You sit down at your desk fresh and clearheaded each morning, you blink, then it's 5 p.m. and you are ready to pull your hair out.On top of the normal day-to-day work, you have a constant flow of customer feedback coming at you from all angles. With more people only using smartphones these days, you no longer have just phone calls to deal with. You have emails, tweets, text messages and other social media messages that you can’t ignore. While
