Do You Need A Pumping Partner To Provide Breakthrough Service?

Cover Story

Working the frontier of US energy exploration in North Dakota, Big Muddy Septic Service and restroom provider Spot-A-Pot take a tag team approach to customer satisfaction.

Product Focus - November 2015

Product Focus

@Pumper.com

Visit the site daily for new, exclusive content. Read our blogs, find resources and get the most out of Pumper magazine.

What Are the Keys to Customer Service?

Overheard Online

The septic contractors with the biggest profit margins and the most loyal customers do whatever it takes to fix problems.

14 Tips For Building Employee Satisfaction

Building the Business

Help your crew realize career goals, have a voice in important decisions and feel valued by managers.

Classy Truck Of The Month - November 2015

Classy Trucks

We feature Irwin Septic Tank Cleaning, Midwest City, Oklahoma.

Focus on Advertising and Marketing That Pays Off

Money Manager

Figure out what’s bringing in the business, and quit wasting time and money on things that aren’t.

Survival Tips: Navigating Small-Business Ups And Downs

Profile

For three generations, Rhode Island Septic Services has utilized vastly improving onsite technology to provide customers with more efficient pumping and repair work.

Make Grease a Gateway to Pumping Profits

Interview

Look for new customers with commercial kitchens, then offer grease trap cleaning and other services to build more revenue onto every invoice.

Multipurpose Hauler Carries Restrooms, Pulls Trailer

WWETT Spotlight

Amthor Matador Flat Vac tank can hold up to 2,000 gallons and haul up to 12 units for delivery.

Discourage Do-It-Yourself Inspections

Reading Between the Lines

When unprepared homeowners start poking around in the septic tank, bad things can happen. Tell them to call a professional.

NAWT Vacuum Truck Training Planned for the WWETT Show

NAWT

Tech Tips For Diluting Pharmaceuticals In Wastewater

Septic System Answer Man

Trace amounts of chemicals – the byproduct of prescription medicine usage – can linger in onsite systems. Septic service best practices can help solve this groundwater issue.

Building It Back In Bama

State of the State

Alabama wastewater professionals re-energize their state association, promote training, certification and volunteer work.

Federal EPA Has Authority to Set Chesapeake Bay Cleanup Standards

Rules and Regs

Industry News - November 2015

Industry News

Coxreels Attachment Designed To Protect Hose From Strain Damage

Product Spotlight

Product News - November 2015

Product News

Grease Digester Helps Keep Drainline Clear

Case Study