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Stories About
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The Best Way To Remind Customers To Call For Service
Editorial
May 28, 2015
What’s the best procedure for sending out service reminder cards?
10 Phrases to Avoid When Dealing With Customers
Online Exclusives
May 21, 2015
Being careful about how you communicate with customers can make those interactions go a lot smoother
One Easy Step Turns Good Service Into Great Service
Online Exclusives
April 30, 2015
Actively seeking feedback from customers can increase the three R’s: reputation, rewards and rapport.
Move It or Lose It: Restroom Placement 101
Online Exclusives
April 16, 2015
Careful restroom placement is vital for streamlined service — and customer convenience.
Client Clash: How Do You Deliver Bad News to Customers?
Online Exclusives
April 14, 2015
Customer conflicts don’t have to turn into all-out battles. Use these helpful tips to break unwelcome news to the ones who pay your bills.
Damage Discussion: Why Waivers Are Good for Your Business
Online Exclusives
April 07, 2015
Selling damage waivers helps protect your inventory and the image of the industry.
Can You Meet More Of Your Existing Customers' Needs?
Editorial
February 25, 2015
Struggling to dig up new prospects? Established customers are a mother lode waiting to be mined.
7 Tips to Build and Grow a Small Business
Online Exclusives
February 23, 2015
Getting through the startup phase is just the beginning. Then comes striving for growth and expansion.
Customer Testimonials Are Golden
Editorial
January 28, 2015
Customer endorsements give your company honest credibility to back up your product or service claims.
Improve Customer Satisfaction And Reap Big Rewards
Editorial
December 02, 2014
Improving customer satisfaction can reap welcome returns.
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