At 5 feet tall, Crissy Glass may not look like your average septic pumper and portable restroom operator, but watch how the petite 24-year-old handles all the day-to-day business for Tom’s Sewer and Septic Service in McDonald, Ohio. Plus, learn what tool Tom’s invested in at the Water & Wastewater Equipment, Treatment & Transport (WWETT) show to streamline pumping jobs.

“Customer service is very important, from handling complaints and anything that may be wrong,” Glass says. “Our industry is a lot of emergencies so you have to make sure you’re prepared to service those customers.”

She’s also not afraid to give credit where credit is due. “We have a great team,” she says. “Everybody works well together.”

And the company prides itself on cleanliness. All units are washed down and bleached before being delivered to a new location. “If I wouldn’t use it, we don’t send it out,” she says.

Rick and Laura Glass credit daughter Crissy for growing the portable restroom and septic pumping business, so that Rick and another daughter, Lauren Jursik, can focus on growing a new industrial business targeting gas and oil clients.

“For the past 2 1/2 years, Crissy has run the day-to-day business,” Rick says. “She has grown into a person who can handle it all. She takes the calls, schedules, handles customer and employee issues, and does the bookkeeping. She pretty much calls the shots.”

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