Melding old-fashioned customer service and careful diversification, Bailey’s Septic Services celebrates four generations serving customers in Pennsylvania Dutch country

In his spare time, pumper Robb Barnes produces healthy eggs and beef in western Oregon

In the November 2008 issue of Pumper, we included the first Big 10 Pumper Survey and asked readers to go online and answer a short list of questions about their businesses.

Extra customer service touches are usually appreciated, but you need to know how to execute them with care

A troubled period in the stock market is no time for rash decisions. The basic rules of sound, long-term investing apply now more than ever.

In-house Training Opportunities Improve Customer Service

Start your year with a marketing push that will help add loyal customers, even in a challenging economy

How often do you attend the Pumper & Cleaner Expo, and what keeps you coming back?

From the first time he jumped in his dad’s vacuum truck at age 12, Bob Storms has been living his dream job

The Alberta Onsite Wastewater Management Association board of directors is examining the feasibility of forming the Western Canada Onsite Wastewater Management Association.

Reports from readers seem to indicate a rise in septic tanks devoid of proper bacterial action

Saturday Evening Jam headliner Montgomery Gentry will play a slew of hard-driving country hits, while opening act 38 Special will bring memorable ’80s rock licks

This month we feature Lamoureux Pumping