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December 2009 Table of Contents

Magazine Cover

Features

  • 4Reading Between the Lines: They’re the Tops!
    The pride shown by Classy Truck owners may be a sign of better times ahead
  • 14Building the Business: Going Mobile
    Sure, you talk to your employees on the cell phone, and might even use a GPS feature to find a new customer’s location. But your pumping business will use the phone in a myriad of new ways in the future.
  • 18Rules and Regs: California Regulations Back on the Docket
  • 22Special Feature: Consciousness of Stream
    Stay on top of routine maintenance to extend the life of your pressure washer
  • 28Cover Story: Back from the Brink
    After losing her husband to cancer, Pauline Dube set in motion an action plan to preserve, then bolster his longtime pumping business in Maine
  • 34Expo Preview: Worth Celebrating
    30th Pumper & Cleaner Expo adds a new-product display, interactive floor plan, and Women in the Industry seminar to its proven mix of exhibits and education
  • 46Profile: Best of Both Worlds
    By melding large-company efficiencies with small-company personal service, Massachusetts-based Southeast Septic Services clicks with its customers
  • 56Overheard Online: Cultivating Customers
    What marketing initiatives have worked for you during tough economic times?
  • 62Interview: The Price is Right. Or is it?
    Charging prices that cover costs and generate a profit — and reflect the value of services rendered — needn’t be a guessing game

Columns

  • 66Reader Pipelines: New and Improved
    Pumpers talk about how the latest industry innovations have helped to build profit and serve customers more efficiently
  • 70Septic System Answer Man: Sleuthing Percolation Problems
    Location of drainfield and improper fill soil are likely causes for failure of a new onsite system
  • 74Money Manager: More Profits: Month by Month
    Here’s a one-step-at-a-time approach to improving the management of your money, your business, and your life in the year ahead
  • 78Classy Trucks: Classy Truck of December
    This month we feature Enviro Pump Plus Inc.
  • 82Industry News: Industry News
    Chavez Named VP of Vacall Product Group; Zoeller Receives International Trade Excellence Award; Advanced Drainage Systems Adds Flowtech System; SJE-Rhombus Names McDonald Sales Director; Camex Vacuum Industrial Products Teams with Peterbilt; Abernethy Was a Vacuum Truck Pioneer
  • 86Association News: Association News
  • 92Product Spotlight: New Toolbox Jetters from Advance Pump & Equipment
    JT530 Toolbox Jetter; JT1030 Toolbox Jetter