ALWAYS PREPARED: Well-Stocked Vans

While vacuum service trucks are typically outfitted with storage for equipment and parts, First Call Septic owner Ronnie Tamez prefers to maintain two service vans for initial site visits. Tamez, featured in this month’s cover story, discusses his well-equipped vans in this exclusive online story. pumper.com/featured

THE ART OF THE FOLLOW-UP: Providing Great Service

If you’re not following up with your customers on a regular basis, you may be missing out on valuable information that could improve your customer service. You want to know about any issues with your service, but you also want to know what you’re doing well. Knowing what your customers value will help you maintain that good reputation. pumper.com/featured

OVERHEARD ONLINE

Have you let your customers know you’re offering the new technology? An effective marketing campaign can increase the value of your technology investment.

- 12 Questions to Ask Before Buying New Equipment, pumper.com/featured 

EQUIPMENT CARE: Jetter Maintenance Tips

You’re on the job and have successfully cleared a line. There’s just one problem. Now the snake could use a cleaning. Your jetter snake is filthy, and it’s stinking up your truck. You don’t want grime and residue to potentially deteriorate your equipment when it’s not in use. Here are some pointers on handling that second phase of cleaning and keeping your jetter in good condition. pumper.com/featured

ALL ABOUT RESPECT: The Politics Of Inspection

If you’re doing any septic inspections, you may have run into conflicts with installers or other maintenance professionals. It should be a “team sport” but everyone’s not always on the same page. This two part series is your guide to encouraging respect, which improves the future of the industry.
pumper.com/featured