Summit Reminders Plus Offers Basic Approach to Customer Tracking

Summit Reminders Plus software from Ritam Technologies LP provides repetitive-service businesses, such as septic tank pumpers, the tools to more easily track customer maintenance schedules and send service reminders — and efficiently generate repeat business.
Summit Reminders Plus Offers Basic Approach to Customer Tracking

Summit Reminders Plus software from Ritam Technologies LP provides repetitive-service businesses, such as septic tank pumpers, the tools to more easily track customer maintenance schedules and send service reminders — and efficiently generate repeat business.

“This software is a pared-down version of one of our existing products,” says Mark Billings, senior software engineer. “It’s designed to address two major concerns for users: create basic job histories without too much fuss, and generate service reminders to capture repeat business.”

The software is compatible with personal computers and Windows 7 operating platforms. It’s aimed at business owners who may not be computer savvy and don’t need a complete job history for each client tied into billing and accounting.

“It’s very user-friendly,” Billings says. “It doesn’t offer multiple screens of data. Instead, it basically provides the customer name and contact information, the jobsite location, the last service date, the next service date and room for a few notes.”

The software can generate labels, reminder cards or a reminder report with customer contact information. It also can generate customer “thank-you” notes. For businesses that offer multiple services with different reminder/scheduling needs, such as septic tank pumping and drain cleaning, the software can organize reminders according to job type.

“You can customize it to what your customers want,” Billings explains. “Some customers like phone calls better than mailing cards, for example. This allows pumpers to address the expectations of their market. For a small software program, it offers some cool customizable features.”

Pumpers can tailor the reminder-card message to reflect seasonal services or add a new-product announcement. Or they can send a note that includes a price discount to pass along to a friend or neighbor, Billings says. In addition, it can put non-paying customers on a credit hold, which prevents the system from sending them reminder cards while their accounts are in arrears.

Ritam offers training videos on its website and also offers a toll-free telephone number for customer support. 800/662-8471; www.ritam.com.



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