Inside the August 2010 Issue
Features
Building the Business: Turn the Frown Upside Down
Explore five techniques to transform customer frustration into a stronger business relationship
Overheard Online: The Long Draw
How can I pull a load when the manhole is 30 feet deep and the truck is 10 feet up a hill?
Special Feature: Switching Gears
For convenience and overall dependability, more vacuum truck owners are shifting over to automatic transmissions
Profile: People Pleasing
No matter the service business, meat cutter-turned-pumper Jeffrey DiTota says an always-sharp dedication to customer service helps bring home the bacon
Cover Story: Nuts for Trucks
Showy yellow rigs are Illinois contractor Cary Zeschke’s best advertising
Reading Between the Lines: It’s How You Roll
As pumping contractors, reliable vacuum trucks are part and parcel of the work you perform.
Rules and Regs: Florida Adopts Law Requiring Inspections
Florida Gov. Charlie Crist signed a septic tank inspection bill, requiring the state’s 2.6 million tanks to be inspected every five years.
