A track of seminars presented by the Hunter Partnership Alliance highlights the education lineup at the 2010 Pumper & Cleaner Environmental Expo International, Feb. 24-27, in Louisville, Ky.
The HPA workshops are part of Education Day on Wednesday, Feb. 24. The complete program includes 45 seminars presented by experts across the full range of environmental service industries. Seminars also are offered on Thursday and Friday mornings.
A summary of the HPA program follows. The presenter, Scott Hunter, is the company’s founder and a business coach and speaker.
Relationship is the Key!
Attendees will learn the art of creating and maintaining rich, meaningful, quality relationships within their organization, and with customers and prospects.
The Art of Customer Service
Successful business owners train their employees to develop a foundation of strong customer service. They know that customers prefer doing business with people they like, and with people who are interested in them and care about their concerns. Hunter will explain how to create a company culture dedicated to exceptional customer service.
Creating an Outrageously Successful Company, Part One
This workshop reveals that what individuals do, what they know, and how hard they work have little effect on success. Hunter will cover principles such as the laws in the universe that determine results, how these laws work, and how to use them to produce the desired results.
Creating an Outrageously Successful Company, Part Two
Attendees will learn the meaning of integrity and how having it affects success, what the main ingredients are for achieving accomplishments, the significance of being of service, and the importance of having a clear business vision.
LRN program
The Education Day lineup also includes a track of seminars from the Leaders Resources Network:
• Creating Your Vision for Success – Kelly Newcomb, director, Leaders Resource Network
• Getting Your Team On Board – Kelly Newcomb
• Working Effectively in a Family Business Culture – Kelly Newcomb
• Creating Your Own Competitive Edge – Frank Taciak, owner and sales representative, C.A. Taciak & Sons
• Winning More Sales – Jessica Damasa, account executive-marketing consultant, Newcomb Integration Marketing Solution
• In Business: Panel Discussion – Jessica Damasa
Other seminars
Other business presentations at the Expo on Thursday and Friday include:
Thursday, Feb. 25
• New Four P’s of Marketing – Jerard Nighorn, business manager, Lenzyme Trap-Cleer Inc.
• Quit Learning and Start Doing – Bill Raymond, master trainer, Nexstar Network
• Five Secrets of Winners – Kenny Chapman, master trainer, Nexstar Network
Friday, Feb. 26
• Quality and the True Cost of Ownership – Matthew Sutton, vice president of sales and marketing, RapidView
• Vision and Direction: Leading Your Service Company to Prosperity – Victoria Finley, vice president of business development, One Biotechnology
• How to Shop Your Insurance Effectively – Mark Herring, CRM, CIC, LUTCF, vice president, Heffernan Insurance Brokers
