Inside the December 2009 Issue
Features
Expo Preview: Worth Celebrating
30th Pumper & Cleaner Expo adds a new-product display, interactive floor plan, and Women in the Industry seminar to its proven mix of exhibits and education
Reading Between the Lines: They’re the Tops!
The pride shown by Classy Truck owners may be a sign of better times ahead
Interview: The Price is Right. Or is it?
Charging prices that cover costs and generate a profit — and reflect the value of services rendered — needn’t be a guessing game
Building the Business: Going Mobile
Sure, you talk to your employees on the cell phone, and might even use a GPS feature to find a new customer’s location. But your pumping business will use the phone in a myriad of new ways in the future.
Overheard Online: Cultivating Customers
What marketing initiatives have worked for you during tough economic times?
Special Feature: Consciousness of Stream
Stay on top of routine maintenance to extend the life of your pressure washer
Rules and Regs: California Regulations Back on the Docket
Profile: Best of Both Worlds
By melding large-company efficiencies with small-company personal service, Massachusetts-based Southeast Septic Services clicks with its customers
Cover Story: Back from the Brink
After losing her husband to cancer, Pauline Dube set in motion an action plan to preserve, then bolster his longtime pumping business in Maine
