Inside the January 2009 Issue
Features
Building the Business: When Good Service Goes Bad
Extra customer service touches are usually appreciated, but you need to know how to execute them with care
Expo Preview: Two Great Acts ... Go Great Together
Saturday Evening Jam headliner Montgomery Gentry will play a slew of hard-driving country hits, while opening act 38 Special will bring memorable ’80s rock licks
Cover Story: The Rural Route
Melding old-fashioned customer service and careful diversification, Bailey’s Septic Services celebrates four generations serving customers in Pennsylvania Dutch country
Reading Between the Lines: Stay Tuned for Big 10 Survey Results
In the November 2008 issue of Pumper, we included the first Big 10 Pumper Survey and asked readers to go online and answer a short list of questions about their businesses.
Overheard Online: Extend Your Reach
Start your year with a marketing push that will help add loyal customers, even in a challenging economy
Profile: Born to Pump
From the first time he jumped in his dad’s vacuum truck at age 12, Bob Storms has been living his dream job
Rules and Regs: Alberta Group Considers Regional Association
The Alberta Onsite Wastewater Management Association board of directors is examining the feasibility of forming the Western Canada Onsite Wastewater Management Association.
