Articles in the February 2008 issue:
Profile
Old Name, New Ideas  By Richard Ryman (page 54) Fresh marketing tools and inventive disposal solutions build on a solid 60-year foundation for Michigan pumping firm.
Association News
Association News, Training and Education, and Calendar of Events By Scottie Dayton (page 193) Your one-stop resource for all industry related events and education.
Building the Business
Can We Talk? By Daisy Saunders (page 20) Bosses who say they want honest feedback should look for ways to get employees to open up ... and then listen to what the workers have to say.
Classy Trucks
Classy Truck of February (page 130) This month we feature Goodwin Septic Cleaning of Wisconsin Rapids, Wis.
Cover Story
‘It’s a Pride Thing’ By Jim Kneiszel, Editor (page 10) 2007 Classy Truck contest winner stresses that a good-looking rig reflects a well-run business.
Industry News
News From the Industry (page 170) J&J Chemical Expands National Sales Team; Obituary: ?Jack Hoskins Sr. Founded Bay State Truck & Trailer; AlturnaMats Acquires Mobile Matts; JAG Names Senecal Director of Customer Development; Werts Promotes Anderson to Tank Truck Division Manager; Ditch Witch Redesigns Web Site; and Federal Signal Opens Long Beach Solutions Center.
Interview
Protecting Systems and Customer Base By Erik Gunn (page 46) Pennsylvania contractor turns to a maintenance contract program to ensure proper care of systems it installs, as well as to lock in long-term profits.
Lighter Side
Signature Service By Ken Wysocky (page 72) Portable restroom with a backstage pass is covered with autographs of country music luminaries.
Money Manager
Prodding Deadbeats By Erik Gunn (page 100) Consider your options when faced with a ‘tough customer’ who seems completely unwilling to pay.
NAWT
NAWT Sponsors Pumper & Cleaner Expo Education Day Seminar Track By Tom Ferrero (page 152) The six seminars will help pumpers expand their businesses, understand current federal regulations and gain valuable tools for advancing the land application of biosolids.
Overheard Online
Weighty Issues (page 64) Posters want to know how heavy septage is, what drivers are paid and how to enhance customer education about onsite systems.
Product Spotlight
FMI Service Trailer By Ken Wysocky (page 160) Businesses that can’t afford a nicely outfitted service truck have another option from FMI Trucks Sales & Service.
Profile
The Buck Stops Here By Seiche Sanders (page 38) The thrill of calling the shots draws entrepreneurial Oregon couple into septic service ownership as a second career.
Reader Pipelines
The Route to Profitability By Mary Shafer (page 110) Workload and efficiency with ‘old-school’ practices will dictate when you adopt automated scheduling.
Rules and Regs
North Carolina Bill Would Have Required Two Technicians per Truck on Some Jobs By Scottie Dayton (page 30) Association’s rapid action in the state legislature delayed a decision on an amendment to a bill that pumpers opposed.
Septic System Answer Man
Basic Training II: Mound Systems & Beyond By Roger E. Machmeier, Ph.D. (page 122) A newly minted onsite system inspector gets more advice on how to work effectively with installers.
Special Feature
Kenny Comes to America By Jim Kneiszel (page 16) Australian film focusing on an upbeat portable sanitation worker will debut during the Pumper & Cleaner Expo.
Special Feature
Check Your Vacuum Relief Valve (page 80) Richard Davis sent in these photos of his 2000 GMC Topkick vacuum truck, which suffered a collapsed tank while performing emergency service.
Special Feature
What Happened to Loyalty? By Lenann McGookey Gardner (page 140) Use these strategies to encourage your best customers to come back again and again.
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