Inside the February 2008 Issue
Features
Cover Story: ‘It’s a Pride Thing’
2007 Classy Truck contest winner stresses that a good-looking rig reflects a well-run business.
Special Feature: What Happened to Loyalty?
Use these strategies to encourage your best customers to come back again and again.
Overheard Online: Weighty Issues
Posters want to know how heavy septage is, what drivers are paid and how to enhance customer education about onsite systems.
Profile: The Buck Stops Here
The thrill of calling the shots draws entrepreneurial Oregon couple into septic service ownership as a second career.
Interview: Protecting Systems and Customer Base
Pennsylvania contractor turns to a maintenance contract program to ensure proper care of systems it installs, as well as to lock in long-term profits.
Profile: Old Name, New Ideas
Fresh marketing tools and inventive disposal solutions build on a solid 60-year foundation for Michigan pumping firm.
Rules and Regs: North Carolina Bill Would Have Required Two Technicians per Truck on Some Jobs
Association’s rapid action in the state legislature delayed a decision on an amendment to a bill that pumpers opposed.
Special Feature: Kenny Comes to America
Australian film focusing on an upbeat portable sanitation worker will debut during the Pumper & Cleaner Expo.
Special Feature: Check Your Vacuum Relief Valve
Richard Davis sent in these photos of his 2000 GMC Topkick vacuum truck, which suffered a collapsed tank while performing emergency service.
Building the Business: Can We Talk?
Bosses who say they want honest feedback should look for ways to get employees to open up ... and then listen to what the workers have to say.
