Home » December 2007 Table of Contents
December 2007 Table of Contents

Features
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10Reading Between the Lines: Come and Join the Tool Talk
The theme for this issue of Pumper, Tools of the Trade, can be broadly interpreted.
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18Building the Business: High-Tech Tool Talk
Marketing is made easier with the advent of easy electronic tools to help you reach customers with effective messages.
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24Cover Story: Family Pride and a Great Ride
A show-stopping vacuum truck and strong family work ethic spell success for Bill Roy Septic.
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30Expo Preview: Without Prejudice
Chart-topping Big & Rich bring a unique brand of country music to the Saturday Evening Jam at the 2008 Expo.
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34Rules and Regs: Wisconsin Grant Program Helps Low-Income Homeowners
The grant provides partial funding if potential environmental harm exists.
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44Expo Preview: Pumping Prowess
Liquid waste haulers with an eye on bigger profits and better efficiency will find a lot of learning opportunities at the 2008 Pumper & Cleaner Expo.
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52Interview: Ring the Cash Register this Winter
Home services exec says pumpers should offer maintenance agreements, tip-top service to generate business, even during the traditionally slow times.
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56Profile: Plummers On Duty
Three brothers run distinct and successful businesses to carry on 50-year winning family tradition in the wastewater industry.
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66Special Feature: Cast your ballot for the 2007 Classy Truck of the Year!
Online voting is now in progress.
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82Overheard Online: Billing Windshield Time
How do you make up for huge labor and fuel costs associated with traffic bottlenecks and long drives to pumping jobs?
Columns
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Training and Education: Upcoming Training and Education
Educational opportunities are available in California, Alabama, Nevada, Florida, Minnesota, North Carolina, Rhode Island and Washington.
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94Money Manager: The Great Phone Quote Debate
Contractors and sales experts disagree on whether you should elaborate on service fees when customers call and ask for a price.
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102Reader Pipelines: No Place Like (Virtual) Home
Pumping professionals share online home page choices and explain creative ways they harness the power of the Internet.
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108Septic System Answer Man: The Grass is Always Greener ...
... Over the septic system drainfield if you effectively utilize shallow trenches, says the Answer Man.
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112Classy Trucks: Classy Truck for December
This month we feature a restored Peterbilt in Delaware.
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118NAWT: Try These Tips for Maintaining Productivity in the Winter Season
Work is cyclical, no matter where or what it is. It takes effort to even out those seasonal variations.
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126Industry News: Latest news from around the industry
Read the latest about von Drehle, Pat's Pump and Blower LLC, NSF International, Zoeller, MyTana, PSAI, and PolyJohn.
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128Product Spotlight: Pik Rite Screening Unit
Collecting the debris left on a farm field after a septic pumper spreads a load may be a headache.
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140Association News: Association News
News from NOWRA, NSF International, Ontario, and Wisconsin.
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140Calendar: Calendar of Industry Events
Use this resource to learn about upcoming conferences, conventions and expos.
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88Lighter Side: Count Your 21st Century Blessings
Fascinating book on London cholera epidemic should be confirmation on the important role played by modern sanitation professionals.