December 2007 Table of Contents

Features

• 10Reading Between the Lines: Come and Join the Tool Talk
  The theme for this issue of Pumper, Tools of the Trade, can be broadly interpreted.
• 18Building the Business: High-Tech Tool Talk
  Marketing is made easier with the advent of easy electronic tools to help you reach customers with effective messages.
• 24Cover Story: Family Pride and a Great Ride
  A show-stopping vacuum truck and strong family work ethic spell success for Bill Roy Septic.
• 30Expo Preview: Without Prejudice
  Chart-topping Big & Rich bring a unique brand of country music to the Saturday Evening Jam at the 2008 Expo.
• 34Rules and Regs: Wisconsin Grant Program Helps Low-Income Homeowners
  The grant provides partial funding if potential environmental harm exists.
• 44Expo Preview: Pumping Prowess
  Liquid waste haulers with an eye on bigger profits and better efficiency will find a lot of learning opportunities at the 2008 Pumper & Cleaner Expo.
• 52Interview: Ring the Cash Register this Winter
  Home services exec says pumpers should offer maintenance agreements, tip-top service to generate business, even during the traditionally slow times.
• 56Profile: Plummers On Duty
  Three brothers run distinct and successful businesses to carry on 50-year winning family tradition in the wastewater industry.
• 66Special Feature: Cast your ballot for the 2007 Classy Truck of the Year!
  Online voting is now in progress.
• 82Overheard Online: Billing Windshield Time
  How do you make up for huge labor and fuel costs associated with traffic bottlenecks and long drives to pumping jobs?

Columns

• Training and Education: Upcoming Training and Education
  Educational opportunities are available in California, Alabama, Nevada, Florida, Minnesota, North Carolina, Rhode Island and Washington.
• 94Money Manager: The Great Phone Quote Debate
  Contractors and sales experts disagree on whether you should elaborate on service fees when customers call and ask for a price.
• 102Reader Pipelines: No Place Like (Virtual) Home
  Pumping professionals share online home page choices and explain creative ways they harness the power of the Internet.
• 108Septic System Answer Man: The Grass is Always Greener ...
  ... Over the septic system drainfield if you effectively utilize shallow trenches, says the Answer Man.
• 112Classy Trucks: Classy Truck for December
  This month we feature a restored Peterbilt in Delaware.
• 118NAWT: Try These Tips for Maintaining Productivity in the Winter Season
  Work is cyclical, no matter where or what it is. It takes effort to even out those seasonal variations.
• 126Industry News: Latest news from around the industry
  Read the latest about von Drehle, Pat's Pump and Blower LLC, NSF International, Zoeller, MyTana, PSAI, and PolyJohn.
• 128Product Spotlight: Pik Rite Screening Unit
  Collecting the debris left on a farm field after a septic pumper spreads a load may be a headache.
• 140Association News: Association News
  News from NOWRA, NSF International, Ontario, and Wisconsin.
• 140Calendar: Calendar of Industry Events
  Use this resource to learn about upcoming conferences, conventions and expos.

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• 88Lighter Side: Count Your 21st Century Blessings
  Fascinating book on London cholera epidemic should be confirmation on the important role played by modern sanitation professionals.